Reviews Old

My Lumos helmet broke, the electronics no longer went, no lighting, could not load it anymore! Lumos helped me immediately and sent me a new helmet! Great service, very customer-friendly and helpful. Anytime again a Lumos helmet! Thanks to the customer service team!

Very nice gadget. Works perfectly, very useful and high build quality too.

Positive: Compact design, good workmanship, rechargeable, easy installation, solid attachment
Negative: must be purchased separately as the remote lite included with the helmet is (almost) unusable.

Me decidí por comprar el cargador ya que dispongo de tres Lumos Firefly. No me ha defraudado

I've owned my Lumos Ultra (MIPS) now for nearly 2 years. It's been an essential safety component of my e-scooter, which wasn't initially fitted with turn indicators. The visibility of the rear red lights warns approaching drivers. It gives me extra confidence on the roads.
I addition to this, I've had excellent customer service from this company, and that makes all the difference.

I look forward to seeing the evolution of this product. Sustainability of the battery would make this an almost perfect product.

Got this to commute with since I often feel drivers don’t always notice me. I love that it has a mips option and that it’s a 4 star rated helmet from Virginia Tech! The lights were easy to pair with the remote and my app and Apple Watch. Looking forward to trying it out!

Love these light they keep sage and very visible

Ultra Visor

I mostly ride my bike during the daytime, but I still like to be as visible to cars as possible. I grew tired of having to switch out my LED lights between bikes (and didn’t want to buy a set of front and rear LED lights for each bike), and looked into helmets with lights as the helmet would be on me at all times. I liked the Lumos helmets the best with their smart features and app integration. I was sold after watching several YouTube reviews.

While the front and rear lights on the helmet aren’t as bright as my dedicated bike lights (I’ve got the brightest ones I could find), they still put out a lot of light and are visible from pretty far off. Additionally, they are higher up than the lights mounted on the bike, so I figure that somewhat compensates for the lower output levels.

I also really like the fit of the helmet, and how light it is. The included visor tends to come off the small patches of velcro occasionally, but if that’s the only problem I’m dealing with, I think this helmet and I have a long future ahead of us!

Charging Cable

After a complaint! The battery was very weak after two years!
I was sent a new helmet as a goodwill gesture! The service was very good! I can only recommend the Lumos products!

My Lumos Ultra did not work anymore (issue with charging) and I received a new one.

While out on one of my 30 mi rides, the left swivel mount on the seat mount failed and somewhere in that 30 mi the firefly light and the mount were lost. I should mention that since I received this seat mount, I've probably put 3k mi on my bike in the high UV/heat of the Floida sun. Seems like with constant vibration the plastic just cracked and failed.

Anyway, Brian in support was extremely helpful and has replaced the swivel mount and the light for me. Excellent customer support standing behind their products! I'll keep buying from them!

Ich bin mit dem Service mehr als zufrieden. Mir wurde sehr schnell und unkompliziert geholfen.
Vielen Dank dafür!

If you’re looking for a great night commuter helmet, this is the perfect helmet for you. With a built in clear visor, you’ll have face protection and the ability to wear prescription glasses under neath. With turn by turn signals, you’ll sure to be seen.

My son gave me one for my birthday and so far I have had 3 rides to try it out. I do like it, but I noticed that I have a hard time keeping it in place despite tightening the adjustment wheel in the back. I took measurements of my head first before my son purchased it. The other thing is if you have weak fingers like I do it is hard to push the button on and off for the turn signal. I do appreciate very much that people notice the flashing lights on the helmet and acknowledge me more now than when I didn't have it.. All in all I would say it's a pretty nice helmet, but always room for improvement.

works perfectly.
excellent like all LUMOS products and + ease of assembly

My ride to work is often in the dark and I really like the visibility and the ability to give cars a signal of which direction I’m turning

I have owned 5 Lumos helmets. Don’t ask why. I have been happy with all of them. The lighting system is a little different on some over the others, but they are all still well lit. And I love the blinkers.

Merci beaucoup à Lumos pour la qualité de ses produits.
Merci également pour le service client d'une très grande réactivité et d'un professionnel rare. Mon casque Lumos a eu un soucis et fut remplacé sous 10 jours sans même une hésitation par le nouveau modèle Ultra E Bike.

Je suis très heureux d'avoir a acheté un casque chez eux et le recommande à tout le monde.

The improved battery life is significant. It eliminates the need to carry and charge the helmet for all rides longer than 2 hours. The handlebar left/right remote has not needed to be recharged since I’ve received it. The older remote signal device required weekly recharging. Nice change!!!!!!!
Actual light visibility changes are hard to determine.
Thank you for the upgrades.
I’m a very serious 71 year old biking enthusiast. Your upgrades and changes to your products are exciting as well as comforting to me. I’m on an 8k goal this year.

I haven't messed with the Firefly light yet, but I'm very happy with the helmet. It's lightweight, has reasonably good air flow and a surprisingly solid feel.

I'm very happy with your remote mount

Had a problem with my helmet on the electrical connection, the helmet could not be charged anymore. Wrote to Lumos initially whether the connector inside the helmet was replaceable, and while Lumos advised that this is not the case, they offered to send me a completely new helmet, even though I could not provide the receipt (since I had the helmet received as a gift). This alone is already remarkable, whereas once my complaint was formally logged, the execution of the replacement was swift, professional and superbly efficient. Only when I received the new helmet in Spain did I realize that it was shipped directly from Hong Kong. What a service!! Lumos is second to none, not only in terms of product quality & features, but also in terms of customer attention. Truly appreciated in today's world of digitalization, when you are forced to solve your problems yourselve through a chatbot (who never gives you the answers to your questions). Different at Lumos, I communicated with Donovan, who was a real human being, and that was the key to the fast and efficient resolution of the issue. Would have never EVER been able to get such attention through a chatbot.
My advise to you for the future: DON'T CHANGE ANYTHING! YOUR BUSINESS MODEL WORKS!. And I will (and already have) recommend Lumos to all my biking friends! Thank you! Frank

cable works great....original too flimsy